Best Door Co. — Privacy Policy

Effective date: November 4, 2025

Best Door Co. (“Best Door Co.,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information about you when you visit our websites, contact us, purchase or receive our services, or interact with our text messaging programs and other communications (collectively, the “Services”).

If you do not agree with this Policy, please do not use the Services. We may update this Policy from time to time; the “Effective date” above shows when it was last revised.

1) Information We Collect

a) Information you provide directly

• Contact details: name, email address, phone number, physical address.
• Account & inquiry information: service requests, project details, messages to us, and any files or photos you upload.
• Payment details: limited billing information needed to process payments (payment card data may be processed by our payment processor and not stored by Best Door Co.).
• Communication preferences & consents: your opt-in/opt-out choices for email, calls, and SMS/MMS.

b) Information collected automatically

• Device/usage data: IP address, browser type, device identifiers, pages viewed, time on site, referring/exit pages.
• Cookies & similar tech: pixels, tags, beacons to support core functionality, analytics, and ad measurement. See “Cookies & Tracking” below.

c) Information from third parties

• Vendors & partners: scheduling, payments, analytics, marketing, and lead sources may provide information about your interactions with them (subject to their privacy policies).
• Public & social sources: information you make public (e.g., reviews, social media posts) that relates to our Services.

We do not knowingly collect sensitive personal information unless you provide it to us in connection with the Services and we need it for a stated, limited purpose (e.g., accessibility accommodations).

2) How We Use Information

We use information to:

• Provide, operate, and improve the Services, including customer support and warranty/service history.
• Schedule estimates, installations, repairs, and maintenance; dispatch technicians; and communicate about your appointments.
• Process payments and send invoices or receipts.
• Send transactional messages (e.g., appointment confirmations, service updates, safety notices).
• Send marketing communications (email/SMS) with your consent/where permitted by law.
• Personalize content and measure the effectiveness of our ads.
• Detect, investigate, and prevent security incidents and abuse.
• Comply with legal obligations and enforce our terms, policies, and agreements.

3) SMS/MMS Text Messaging Program

We offer one or more text messaging programs, including transactional alerts (e.g., appointment reminders, technician en route) and optional promotional updates.

Opt-in Methods:
You may opt in by (i) submitting a web form that clearly discloses SMS consent, (ii) texting a keyword we advertise to a designated number, (iii) checking a consent box during checkout or scheduling, or (iv) providing verbal consent to our team (we record consent internally). By opting in, you authorize us to send you automated texts using an autodialer. Consent is not a condition of purchase.

Message Frequency:
Message frequency varies by program and your interactions (typically 1–8 messages/month for promos; transactional messages as needed for scheduled services).

Cost & Carriers:
Message and data rates may apply. Carriers are not liable for delayed or undelivered messages.

Help / Stop Commands:

• Text HELP for help.
• Text STOP to cancel.
  After you text STOP, you will receive a final message confirming your opt-out. To re-join, opt in again using any method above.

Supported Content:
Appointment reminders, service updates, estimates, promotions (with consent), and customer support.

Eligibility/Age:
You must be the account holder or have permission to enroll the mobile number. The program is intended for U.S. residents aged 18+ (or 13+ with parental/guardian consent for non-marketing notices).

Data Use for SMS:
We use your mobile number and messaging metadata solely to administer the program, deliver messages, manage opt-ins/opt-outs, and comply with carrier and legal requirements. See Sections 1, 2, 4 and 7 for details on sharing, security, and retention.

Support Contact (A2P required contact):
Authorized Contact: John Mason
Email: john.mason@bestdoorco.com
Phone: (256) 740-1330

4) How We Share Information

We may share information with:

• Service providers/Processors: hosting, payment processing, scheduling/dispatch, CRM, email/SMS platforms, analytics, advertising, and customer support—only as needed to perform services for us under contract.
• Business partners: with your direction (e.g., financing partners you request).
• Legal & safety: to comply with law, subpoenas, or lawful requests; to protect rights, safety, property, and to detect/prevent fraud or security issues.
• Business transfers: in connection with a merger, acquisition, asset sale, or similar transaction (your information will remain protected per this Policy or a successor policy with materially similar protections).

We do not sell personal information as “sell” is defined by certain U.S. state privacy laws. We may share limited data for cross-context behavioral advertising or analytics; see “Your Privacy Choices.”

5) Cookies & Tracking

We use:

• Strictly necessary cookies for site security, load balancing, and core functions.
• Analytics cookies (e.g., to understand site usage and improve Services).
• Advertising cookies for measuring ad performance and offering relevant promotions (where allowed).

Your choices: You can manage cookies via your browser settings and (where available) our on-site cookie banner or preferences tool. Blocking certain cookies may impact site functionality.

6) Your Privacy Choices & Rights

Depending on your state of residence (e.g., CA, CO, CT, VA), you may have rights to:

• Access/know the categories and specific pieces of personal information we hold about you.
• Correct inaccuracies.
• Delete certain information.
• Opt out of the “sale” or sharing of personal information and of targeted advertising (as defined by applicable law).
• Limit use of sensitive personal information (if applicable).
• Appeal our decision regarding a rights request (where required).

To exercise these rights or to submit a request, contact us at john.mason@bestdoorco.com or (256) 740-1330. We may verify your identity before fulfilling a request. You may designate an authorized agent as permitted by law.

Marketing communications:

• Email: follow the unsubscribe link in any email.
• SMS: text STOP to opt out (see Section 3).
• Targeted ads/cookies: adjust your browser/cookie preferences and use industry tools such as optout.aboutads.info and optout.networkadvertising.org (U.S.).

7) Data Security

We use administrative, technical, and physical safeguards reasonably designed to protect personal information (e.g., access controls, encryption in transit where applicable, vendor diligence). No method of transmission or storage is 100% secure; please take care when transmitting personal information online.

8) Data Retention

We retain information for as long as necessary to provide the Services, meet legal/compliance obligations, resolve disputes, maintain business records, and enforce agreements. When no longer needed, we may de-identify or securely delete the data.

9) Children’s Privacy

Our Services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child under 13 has provided personal information to us, contact john.mason@bestdoorco.com and we will take appropriate steps to delete it.

10) Do Not Track

Some browsers send “Do Not Track” signals. Because there is no industry consensus, we do not respond to DNT signals. We honor applicable opt-out rights described in this Policy.

11) Third-Party Links & Services

Our Services may link to third-party websites, apps, or services. Their privacy practices are governed by their own policies, not this one. We encourage you to review those policies.

12) International Users

We operate in the United States. If you access the Services from outside the U.S., you understand that your information may be transferred to, stored, and processed in the U.S., where privacy laws may differ from those in your jurisdiction.

13) Changes to This Policy

We may update this Policy from time to time to reflect operational, legal, or regulatory changes. If we make material changes, we will post the updated Policy and update the Effective date. In certain cases, we may also notify you by email, SMS, or a notice on our site.

14) How to Contact Us

Best Door Co.
Attn: Privacy
Authorized Contact: John Mason
Email: john.mason@bestdoorco.com
Phone: (256) 740-1330

15) A2P Program Terms Summary (Quick Reference)

• Program: Best Door Co. Service & Offers Alerts
• Opt-In: Web form checkbox consent; texting advertised keyword; checkout/scheduling consent; or recorded verbal consent.
• Opt-Out: Text STOP to cancel at any time.
• Help: Text HELP or contact john.mason@bestdoorco.com / (256) 740-1330.
• Frequency: Varies by interaction (transactional as needed; promos typically 1–8 msgs/month).
• Cost: Msg & data rates may apply.
• Carriers: Not liable for delayed/undelivered messages.

Optional Add-Ons (tell me if you want these included now)

• State-specific disclosures (e.g., detailed CPRA Notice at Collection, Colorado/Connecticut/Virginia rights wording).
• Cookie Preferences banner text and a simple “Do Not Sell or Share My Personal Information” link implementation note.
• Data Processing Addendum (DPA) language for B2B clients if you process customer data on their behalf.

Legal note: This Policy is provided for general informational purposes and does not constitute legal advice. For regulatory compliance tailored to your business and jurisdictions, consult your attorney.